Privacy Policy

By engaging with our brokers or submitting information via this website, you give us permission to collect, use, hold and share your information between various parties following an initial enquiry. Our Privacy Statement tells you about our privacy practices. If you do not provide us with your consent or give us accurate information, your finance application cannot be submitted to our suppliers for consideration.

‘us/our’ means Loanworx Group its related bodies corporate (as defined by the Corporations Act 2001 and collectively referred to as “Loanworx” in this document) or through any other brokers adopting the Loanworx brand.

‘you/your’ includes the Borrower(s), any Guarantor(s) and any person who holds office in an entity which is an Applicant.

‘your information’ means information about you or your entity (for example name and contact details), and your credit history (such as type and amounts borrowed, default information), whether the information or opinion is true or not.

‘suppliers’ includes Banks, Building Societies, Mortgage Originators, Mortgage Managers, Credit Unions, Lease Brokers, Mortgage Brokers & Insurance Brokers/Providers or other Service Providers.

Your Privacy

We use cookies to provide a proactive support experience, enhance site navigation, analyse site usage, and assist in our marketing efforts. In certain countries, by continuing to use this website and navigating to a different page, you agree that you have read and consented to the use of cookies.

Collection and use of your information

Provided that you sign our Privacy Statement, you allow us to:
Collect your information to verify your identity in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and if you are applying for a credit facility, certain State property laws, e.g., the Real Property Act in NSW and to assess your application for credit under the National Consumer Credit Protection Act 2009, if applicable.
Collect your information from you directly or through third parties who undertake the collection on our behalf.
Collect information for specific purposes which may include any sensitive information (including health information),and may include any information you tell us about any vulnerability you may have. For example, information about your health to enable the lender/service provider to assess an application you make for credit or insurance.
Collect and use your information: (a) to provide credit advice and submit your application for credit to our supplier for consideration; (b) (unless you tell us not to) to identify and tell you via direct marketing communications about products and services offered by us or a third party that may interest you; (c) to administer our customer relationships; (d) for internal processes including reporting and analytical purposes; (e) to meet our reporting obligations under the Corporations Act 2001, Income Tax Act 1997 and the Fringe Benefit Tax Assessment Act 1986 and any other legislative requirement; (f) establishing a customer marketing program; (g) system development testing purposes; and (h) for any purpose related to the above.
Collect and use or provide your information to our aggregator partners who holds contractual relationships with our suppliers.
Collect use, provide and share information between suppliers (including any other credit provider who has lent money on the same security) your information.
Collect, use, provide and share information to mortgage insurers, brokers, originators and/or managers and financial consultants, accountants, lawyers, or real estate agents acting in connection with your application or financing or purchase of a property or purchase of a product or service, to assess the risk of providing you with mortgage insurance and/or to assist in responding to any enquiries we receive from you.
Provide or seek your consumer or commercial credit information to or from a credit reporting body to assess an application for credit.
Provide your information to government agencies or other parties where required or authorised by law.
Provide your information to any of our suppliers, associates, service providers or contractors (including, for example, call centre, stationery printing houses, mail houses, information technology, marketing agencies, and marketing research companies etc.), some of which may be located overseas.
Disclose your information to (i) (unless you tell us not to) third parties to enable them to contact you to offer their products and services or to determine if you would be interested in the products and services, or (ii) any person considering acquiring or taking an interest in our business.
Disclose your information to another person in connection with funding financial accommodation by means of an arrangement involving securitisation.
Provide your information to any person who proposes to guarantee or has guaranteed repayment of any credit provided to you.
Hold or process your information on servers located overseas for filtering, hosting or storage purposes, reporting and analytical purposes and for system development testing purposes.

Further details on Loanworx’s Privacy Policy can be obtained by contacting us using the details below and will include information about:

Other ways and reasons that we may collect, use or provide your information;
How you may access and seek correction of your information; and

If you have any privacy related enquiries, please contact us at:

Phone: 1300 LOANWORX (1300 562 696)
Email: enquiries@loanworx.com.au

Complaints

Irrespective of our status as a licensee, representative or credit representative, our reputation is built on matching the appropriate product(s) to your requirements. We go to great lengths to ensure satisfaction with our services and offerings. However, there may be instances from time to time, where applicants may be dissatisfied with the outcomes of our consultation process. If you have a complaint about the service that we provided, the following steps or avenues for resolution are available to you.

Step 1

Most complaints arise from miscommunication and can usually be fixed quickly. So, please contact your broker first and express your concerns.

Step 2

If the issue is not satisfactorily resolved within 5 working days by talking with your broker, we will apply our internal complaints process to manage your complaint appropriately. In this instance, the complaint will be internally escalated to our Complaints Officer. You may also contact the Complaints Officer directly if you prefer below:

CEO
Name: Pauline Ryan
Phone: 1300 473 225
Email: complaints@loanworx.com.au
Address: Level 15/412 St Kilda Rd, Melbourne VIC 3004

Note: In some instances, your broker may also be fulfilling the role of the Complaints Officer. This will not affect the capacity to have your complaint dealt with appropriately. By using our internal complaints process we hope to assist you to resolve your complaint quickly and fairly. The maximum timeframe in which to provide a written response to you is 45 days, although in pursuit of best practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame.

Note: In some instances your broker may also be fulfilling the role of the Complaints Officer. This will not affect the capacity to have your complaint dealt with appropriately. By using our internal complaints process we hope to assist you to resolve your complaint quickly and fairly. The maximum timeframe in which to provide a written response to you is 45 days, although in pursuit of best practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame.

Step 3

Although we try hard to resolve a customer’s concern in the most considerate and direct manner, if you are not completely satisfied after the above steps have been attempted, you still have other avenues available to resolve the dispute. This is then managed externally and independently.

This external dispute resolution (EDR) process is available to you, at no cost. Contact details if we have been unable to reach a satisfactory solution with you are:

EDR for Licensee and/or Credit Representative: AFCA

Phone: 1800 931 678
Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001